Shipping and Returns
How do I track my order?
Once your order has shipped you will receive an email that will contain
a link to track your order. You can also log in to your account through
our customer portal to check on the status of your delivery.
How long will it take to get my order?
We aim to ship all orders by next business day. Delivery times will vary
depending on your location and shipping method.
How much does shipping cost?
Flat rate express shipping within Australia is $10. Orders over $75 will
receive free standard shipping. All orders are shipped via the Australia Post delivery
Tracking numbers will be supplied for each order via email. International orders
will be shipped via Air Mail (no tracking) or Pack and Track International
(door to door tracking).
Delivery is dependent on dispatch date and the estimated delivery time (as below).
Metro Melbourne & Sydney 2-5 business days
Metro Canberra & Brisbane 2-5 business days
Metro Adelaide 2-5 business days
Metro Hobart 3-6 business days
Metro Perth, Darwin 3-8 business days
Regional VIC, ACT, NSW & QLD 2-7 business days, longer for remote areas
Regional SA 2-7 business days, longer for remote areas
Regional TAS 3-8 business days, longer for remote areas
Regional WA & NT 6-12 business days, longer for remote areas
All countries: 3-10 business days, longer for remote areas
In the event that one or more items are unavailable for dispatch, we will contact
you with an estimated delivery time for your complete order.
Do you ship internationally?
Yes! We now ship to selected international locations including the US,
UK, Canada, New Zealand, France, Germany, Belgium, Ireland, Italy,
Spain, Netherlands, Switzerland, Japan & South Korea. We will be adding
more locations very soon.
What happens if the pods don't work?
Our pods have been tested on all Nespresso® compatible machines, in fact we
are so confident that our pods will work in any Nespresso® compatible machine
that we offer either a refund or exchange on any purchase if our pods don't work
in your Nespresso® compatible machine.
What do I do if my order has gone missing or I have received incorrect products?
If your order’s gone astray, or the coffee you’ve received isn’t the product you’ve
purchased, please get in contact with us via email at
email@example.com and we help straight away.
What should I do if I am not satisfied with the quality of the coffee?
Customer satisfaction is of prime importance to us, and we provide you with a
100% money back guarantee.
If for any reason you are not satisfied with your order, you can return it to us, with
an explanation as to why the product has failed to meet your expectations.
We will refund the amount of your order, provided that you return at least 85% of
the original item’s weight in original packaging. The original shipping fee may or
may not be included in the refund based on assessment of the refund claim.
To qualify for the 100% satisfaction guarantee, you must advise us that you wish
to return the products within 30 days of receiving your order. We will provide you
with information about how to return your products.
Refunds will appear in 2-3 business days (upon receipt of the returned product)
to the same account from which the original payment was debited.
This satisfaction guarantee is in addition to your rights under the Australian
Your rights under the Australian Consumer Law
'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.'
All items and service listed on this site are in AUSTRALIAN dollars (AUD$) and
are charged on this basis.
Refunds and returns and associated costs are also charged in AUD$.
At Passion4Coffee, customer satisfaction is our number one priority. In the event
that you believe the items to be damaged or faulty, please contact us via email to
firstname.lastname@example.org where one of our customer service
team will be able to assist you.